Last updated: 6 August 2026
1. General principle
Because our work is custom and billed against time, milestones or active engagement, refunds are handled case by case according to how much work has already been delivered, rather than through an automatic blanket refund.
2. Services (websites, e-commerce, UI/UX, design, portals)
- An initial advance/booking payment secures your project slot and covers project setup and planning; it is generally non-refundable once work has started.
- For milestone-based projects, fees for milestones already delivered and approved are non-refundable.
- If Odditeps is unable to begin a project after an advance has been paid, that advance is refunded in full.
- Cancellations made before any design or development work has started are eligible for a refund, minus any payment gateway charges already incurred.
3. Digital products (CRM & Smart Logistics)
- One-time setup or licensing fees paid to configure the CRM or Smart Logistics platform for your business are non-refundable once configuration work has begun.
- Recurring subscription fees, where applicable, are non-refundable for the current billing period once that period has started, but you may cancel to prevent renewal.
- Custom modules or integrations built for your instance follow the same terms as custom development services above.
4. Hire-developer engagements
- Time-based engagements (full-time, part-time, hourly) are billed for hours or days actually worked; unworked/unbilled time is not charged and does not require a refund.
- If a developer is unavailable for a period through no fault of the client, that period is not billed, or is credited toward the next billing cycle.
- Advance payments for an upcoming engagement period are refunded if the engagement is cancelled before that period begins.
5. Non-refundable items
- Third-party costs already incurred on your behalf (domain names, hosting, licences, paid plugins/themes, stock assets)
- Payment gateway or bank transaction charges
- Work already delivered, approved, or in active use
6. How to request a refund
Email hello@odditeps.com with your invoice or project reference and the reason for the request. We'll review the work delivered against the payment made and respond with the outcome.
7. Processing time
Approved refunds are processed within 7–14 business days to the original payment method, unless a different arrangement is agreed in writing.